Frontline IT Services FAQs

Our IT Support Help Desk is available 24 hours a day, 7 days a week, 365 days a year. IT issues do not only happen during the average workday, so we are always available when a need arises.

If the problem you are experiencing cannot be resolved quickly over the phone or remotely, we immediately dispatch a technician to your office to make the repairs.

All of our technicians are U.S.-based, here in Los Angeles and the surrounding cities. When you call, you reach a real local person who knows your IT network.

Yes. About 25% of the end users we support are on MacBooks and other Apple devices. Being based in Los Angeles means we work with a lot of media, entertainment, and creative businesses who prefer macOS and iOS.

There are no hidden surprises. Years of experience have shown us what level of IT network health is achievable and how much support a network of a given complexity actually needs when it is managed proactively.

Managed cloud services mean outsourcing the day-to-day management of your cloud-based platforms and the technical support around them, so your operations stay automated, secure, and running smoothly without tying up your internal team.

If it is in the cloud, we support it. Most of our clients run on popular platforms like AWS, Microsoft Azure, and Google Cloud for applications, data storage, security, and backups critical to their business.

Yes, cloud migration is one of our most popular services. We have helped dozens of companies move their applications, data, and workloads to the cloud, ensuring a smooth transition with minimal downtime.

Yes, we manage and support both Microsoft 365 and Google Workspace. Our helpdesk handles user administration, troubleshooting, and everyday support on both platforms.

Yes. IT consulting focuses on strategic guidance, planning, and solutions to improve your overall IT infrastructure. IT support is the day-to-day maintenance and troubleshooting that keeps your systems running smoothly as issues arise.

All of our managed services clients receive vCIO consulting as part of their support. That includes quarterly technology reviews, ongoing IT recommendations, and IT project planning and oversight.

Yes. As part of our managed IT services, we administer and manage your IT network using monitoring tools, automated alerts, and routine maintenance to keep it running smoothly and available at all times.

Yes. We will recommend the best backup and recovery solution for your business, then monitor and manage your data to keep it protected and recoverable.

Our IT network administrator schedules quarterly on-site visits to review your IT network, servers, and the rest of your infrastructure, making sure everything stays well-maintained and optimized.

We continuously monitor your IT environment to detect, analyze, and respond to security incidents and threats. That includes reviewing system logs, IT network traffic, and security alerts, investigating potential vulnerabilities, and implementing measures to protect your data and infrastructure.

Yes. We regularly conduct cybersecurity audits for Los Angeles businesses, reporting on over two dozen security vulnerabilities, process gaps, and compliance issues to give you an IT security score that guides your next steps.

When we manage your IT environment, we deploy a set of powerful tools and services: endpoint security management, security monitoring and threat detection, employee training tools, and data encryption and backups.

Yes. Our vCIOs and systems engineers consult, plan, and manage IT projects for our managed IT clients, from server upgrades and cloud migrations to standing up Azure services or relocating your office.

We handle moving your IT infrastructure from one location to another. That involves upfront planning, IT network engineers and specialists, and a crew of support technicians during and after the move to make sure everything is set up, configured, and running properly at the new location.

Frontline began offering managed IT services to small businesses in Los Angeles in 2012, and today we support and manage IT for dozens of companies.

We have offices in Los Angeles and New York with a staff of over 30 IT specialists supporting our clients, behind the scenes and on the front line.

We are headquartered in Los Angeles, with a New York presence, and we currently support companies across the U.S., Canada, and Europe. Our remote management tools and helpdesk let us manage IT environments anywhere.

We have deep expertise across a wide range of industries, including finance, manufacturing, legal services, healthcare, and media and entertainment.

Companies pay a fixed monthly fee for ongoing managed IT services and support, predictable budgeting with no surprise invoices.

Pricing is generally based on the number of devices (servers, PCs, laptops, and peripherals) or the number of users on your IT network. After we talk through your requirements, we put together a custom proposal covering all of your equipment and the services needed to keep your business running smoothly.

There is no catch. Through years of experience, we have learned to accurately assess IT network health and anticipate support needs. We may invest more up front to address neglected issues, but as we stabilize your network, both its reliability and our efficiency improve, ensuring seamless support over the long term.

We are confident you will find value in our service, so much so that you can cancel the contract with no notice at all within the first three months if it is not what we have stated.

There are many, but a few of the biggest: less downtime, fewer disruptions, predictable pricing, and peace of mind that your technology is handled.

Many of our clients have an existing IT team. We work alongside them, taking daily responsibilities off their plate so they can focus on larger projects. Your internal staff works more efficiently, saving your organization time and money. This is our co-managed IT model.

We have provided managed IT services to Los Angeles businesses for 15 years and are consistently recognized by our customers and industry peers as a fast, reliable, client-focused provider. We have dozens of 5-star Google reviews and currently support over 30 companies across L.A. and the United States.

We are glad you are interested in Frontline as your IT partner. Give us a call at (310) 438-5929, or send us a message from our contact page and we will get right back to you.

Our managed services clients typically range from 20 to 200 employees, with an average of one to three office locations.

Yes. We offer a comprehensive evaluation of your IT infrastructure and systems, identifying strengths, weaknesses, risks, and opportunities, and making sure your environment aligns with your objectives and industry best practices.